Head of Market Intelligence & Customer Insights (Hybrid)

Enova International

Chicago, IL

Full Time

Senior

150k-220k

about 1 month ago

Job Description

About the Role

Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered Colossus platform. They serve non-prime consumers and businesses, offering accessible credit and innovative technology solutions. Enova emphasizes a values-driven culture focused on inclusion, high expectations, and employee development.

Key Responsibilities

Design, manage, and synthesize primary and secondary research programs to capture customer needs, behaviors, and market trends.
Lead Voice of the Customer (VoC) programs and advocate for the customer across the organization.
Lead a structured approach to competitive intelligence, monitoring market players, emerging trends, and disruptors and producing ongoing competitor profiles, win/loss analyses, and market landscape assessments.
Oversee marketing performance analytics, attribution modeling, and campaign measurement frameworks.
Partner with strategy & operations, product, and marketing to translate insights into actionable strategies that guide product innovation, customer experience, and marketing initiatives.

Requirements

12+ years of experience in market research, customer insights, competitive intelligence, or marketing analytics.
Proven success building and leading insights and analytics teams in highly matrixed organizations.
Expertise across quantitative and qualitative research methodologies and tools.
Deep understanding of competitive intelligence frameworks and industry best practices.
Hands-on experience with data analytics tools (e.g., Microstrategy, SQL, Python/R a plus).
Exceptional communication skills with the ability to distill complex findings into clear, actionable strategies.
Bachelor's degree in Marketing, Business, Economics, Statistics, or related field; MBA or relevant advanced degree preferred.

Benefits & Perks

Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays.
Health, dental, and vision insurance including mental health benefits.
401(k) matching plus a Roth option (U.S. Based employees only).
PTO & paid holidays off.
Sabbatical program (for eligible roles).
Summer hours (for eligible roles).
Paid parental leave.
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova).
Employee recognition and rewards program.
Charitable matching and a paid volunteer day.