Hotel Director of Sales

About the Role

Key Responsibilities

• Participates in preparation of the annual hotel budget and oversees development and implementation of marketing plans, special promotions, and occupancy-building ideas.
• Tracks activities of the competition and market, communicates significant changes to the General Manager and Director of Operations.
• Leads hotel sales department meetings and makes solicitation and service calls to promote and sell hotel, banquet, and restaurant facilities.
• Prepares proposals and confirmations for group bookings, conducts property tours with prospective customers, and responds to inquiries from clients and the corporate office.
• Informs other departments of upcoming events and collaborates to ensure proper planning throughout the property.
• Maintains and utilizes the accounts tracing system/database and customer account files to generate future business.
• Follows company credit and deposit policies when booking business and prepares sales reports and records activities.
• Monitors guest satisfaction through follow-up surveys, thank you cards, and calls.
• Meets or exceeds individual revenue and production goals set by the General Manager.
• Ensures compliance with Human Resource policies, processes invoices timely, and follows purchasing policies.
• Supervises 1-4 employees in the Sales Department, including hiring, training, performance evaluation, and addressing employee issues.

Requirements

• Experience in hotel sales or a related hospitality sales role.
• Ability to make solicitation and service calls in person, via mail/email, and by telephone.
• Strong communication and interpersonal skills.
• Ability to prepare proposals, conduct property tours, and respond to customer inquiries.
• Proficiency with computer systems and databases related to sales and accounts management.
• Physical ability to perform job duties, including standing, walking, reaching, and lifting up to 50 pounds.
• Knowledge of sales policies, credit procedures, and customer service standards.

Nice to Have

• Experience supervising a sales team in a hospitality environment.
• Familiarity with hotel management software and CRM systems.

Qualifications

• Previous experience in hotel sales or hospitality industry preferred.

Benefits & Perks

• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants