Lead Market Development - Device Returns

About the Role

Key Responsibilities

• Develop and execute comprehensive short and long-term strategies to drive market growth, penetration, and achieve business objectives, including initiatives for new and existing products, services, and verticals.
• Lead the design, implementation, and analysis of strategic initiatives and programs, including launch and communication plans at the national and market levels, ensuring alignment with market and business needs.
• Establish, nurture, and manage strategic partnerships and alliances, negotiating engagement terms to enhance market presence, drive revenue, and support mutual goals.
• Conduct thorough market research and provide detailed data analytics to inform strategic decision-making, optimize market strategies, and improve program effectiveness.
• Ensure compliance with regulations and collaborate cross-functionally with marketing, operations, and technical teams to drive results and innovation.
• Develop a multi-year Device Returns product and systems roadmap, ideate and define product strategic opportunities and enhancements, and work with various teams to launch product and technology updates.
• Lead lifecycle management of the Device Returns product, including identifying new product and service enhancements, competitive analysis, and customer experience opportunities.

Requirements

• Bachelor's degree (BS/BA) desired.
• 5+ years of related experience.
• Certification is required in some areas.
• Experience in strategic planning, program management, and market analysis.
• Ability to develop business cases and financial models.
• Strong collaboration skills with cross-functional teams including Tech Dev, IT, Supply Chain, Sales, and Customer Experience.
• Proven ability to lead complex projects and influence executive decisions.

Nice to Have

• Experience with product development and lifecycle management.
• Knowledge of the communications and technology industry.
• Experience negotiating and managing strategic partnerships.

Qualifications

• Bachelor's degree (BS/BA) desired.
• 5+ years of related experience.
• Certification is required in some areas.

Benefits & Perks

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond legal requirements
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% on eligible AT&T mobility plans, internet, and accessories