Lead Market Development - Device Returns

About the Role

Key Responsibilities

• Develop and execute comprehensive short and long-term strategies to drive market growth, penetration, and achieve business objectives, including initiatives for new and existing products, services, and verticals.
• Lead the design, implementation, and analysis of strategic initiatives and programs, including launch and communication plans at the national and market levels, ensuring alignment with market and business needs.
• Establish, nurture, and manage strategic partnerships and alliances, negotiating engagement terms to enhance market presence, drive revenue, and support mutual goals.
• Conduct thorough market research and provide detailed data analytics to inform strategic decision-making, optimize market strategies, and improve program effectiveness.
• Ensure compliance with regulations and collaborate cross-functionally with marketing, operations, and technical teams to drive results and innovation.
• Develop a multi-year Device Returns product and systems roadmap, ideate and define product strategic opportunities and enhancements, and work with Finance and Analytics teams to develop business cases and models.
• Define and develop technical and product requirements and use cases for solutions and customer experiences with vendors and internal teams.
• Lead the launch of product and system implementations, including validation testing and post-production testing, ensuring high-quality customer experiences.
• Manage the lifecycle of the Device Returns product, including identifying new product and service enhancements, conducting competitive analysis, and exploring customer experience opportunities.

Requirements

• Bachelor's degree (BS/BA) desired.
• 5+ years of related experience.
• Certification is required in some areas.
• Experience in strategic planning, market research, and program management.
• Ability to develop and execute long-term strategies for market growth.
• Strong collaboration skills across cross-functional teams including Tech Dev, IT, Network, Supply Chain, Sales, and Customer Experience.
• Proficiency in developing business cases, models, and technical requirements.
• Recognized as an experienced professional capable of resolving complex issues and influencing executive decisions.

Nice to Have

• Experience in device return systems or related product lifecycle management.
• Knowledge of telecommunications industry and market trends.
• Experience working with vendors and internal technical teams.

Benefits & Perks

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation and 9 holidays annually)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond legal requirements
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts on AT&T mobility plans, accessories, internet, and phone