Manager, Co-Branded Credit Card Growth & Strategy

About the Role

Key Responsibilities

• Work with internal and external partners on the delivery of marketing and product initiatives to drive acquisition and spend growth
• Leverage first-party data, partner data, and category intelligence to develop actionable insights to inform program strategy, product development, new card benefits, customer experience, and marketing
• Lead performance reporting, analyze progress towards achieving program KPIs, identify risks and opportunities, present updates to stakeholders, and develop executive updates
• Manage relationships with key external partners, including the bank issuer and card network
• Provide operational support including budget and forecast reconciliation, invoicing, customer service reporting, and escalation management
• Continuously evaluate the success of the co-branded credit card, proactively recommending ways to improve value to customers, Booking.com, and the bank partner
• Define and manage the product roadmap of future features, and project manage the rollout of these initiatives
• Maintain domain expertise of the co-brand space both inside and outside the OTA/travel industry, benchmarking against competitors and best-in-class brands

Requirements

• Bachelor's degree required; MBA or other advanced degree preferred
• 8+ years of complex program, product, or project management experience, preferably in a global organization
• Domain experience in Loyalty, Credit Card, Financial Services, or Consulting is preferred
• Product Management or Partnerships experience is a plus
• Proven track record of independently leading high-complexity, cross-functional projects from end to end
• Strong analytical skills, including using quantitative and qualitative data to drive decision making
• Strong presentation skills with the ability to tell a clear story with data and craft insights-informed recommendations
• Demonstrates well-developed business acumen and an entrepreneurial mindset
• Solution-oriented, self-directed, detail-oriented, and resourceful with excellent organizational skills
• Highly structured, results-driven, intellectually curious, and eager to make an impact
• Ability to function with minimal direction in an ambiguous, constantly changing environment
• Strong stakeholder management and communication skills, especially towards high-level stakeholders
• Able to influence leadership and drive a sense of urgency
• Strong interpersonal skills focused on collaboration and relationship building
• Ability to work effectively across a global organization with stakeholders across continents and time zones

Nice to Have

• Experience in Loyalty, Credit Card, Financial Services, or Consulting
• Product Management or Partnerships experience

Qualifications

• Bachelor's degree (required)
• MBA or other advanced degree (preferred)

Benefits & Perks

• Competitive compensation and thoughtful benefits
• Medical, life, and disability insurance
• Annual paid time off and generous paid leave including parent, grandparent, bereavement, sick, and care leave
• Industry leading product discounts for yourself, friends, and family
• Free access to online learning platforms, mentorship programs, and a Headspace membership
• Collaborative, friendly, and diverse culture
• Referral Program