Manager-Digital Product Management

American Express

Phoenix, AZ

Full Time

Senior

90k-165k

2 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The role involves working within the Acquirer Capability (ACD) Products team to deliver efficient, effective, and compliant transaction processing solutions that support merchants and partners worldwide. The Product Manager will collaborate with high-performing teams, develop and prioritize features, and drive the roadmap to enhance transaction capabilities.

Key Responsibilities

Actively participate to design the capability roadmap to enable business processes that support the transaction processing products
Deliver tools & capabilities based on customer needs, competitive analysis and market and technology trends
Set expectations with Product Owners, stakeholders, customers, and architects
Prioritize features and negotiate program backlog
Understand how to operate with Epics, Capabilities, Features and Stories
Set vision and own roadmap for the product
Maintain open communication channels with stakeholders, business partners, and technology partners
Develop deep understanding of stakeholder problems and technical capabilities supporting the pricing business
Partner across business, product, and technologies to define and plan short/long term needs and solutions

Requirements

Product planning experience with strong understanding of the Product Management lifecycle and project management skills
Experience in Scaled Agile delivery/framework
Experienced in Rally
Knowledge of merchant transaction processing capabilities
Ability to gate-keep and manage scope
Growth Mindset with a passion for innovative thinking
Understanding of GMS business drivers, merchant needs, and market trends
Ability to think globally and drive standardization in processes and capabilities
Proven track record of communication, influence, and leadership without authority
Skill in gathering and facilitating definition and clarity on needs for high-quality capabilities

Nice to Have

Experience with industry trends and technology developments
Ability to operate in a dynamic and fast-paced environment
Strong interpersonal and collaboration skills

Qualifications

Demonstrated project management skills
Experience with the Product Management lifecycle
Knowledge of Scaled Agile delivery/framework
Experience with Rally
Understanding of merchant transaction processing capabilities
Ability to manage scope and prioritize effectively
Strong communication and influence skills

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements
20+ weeks paid parental leave for all parents
Free access to global on-site wellness centers (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

Our culture is built on innovation, shared values, and leadership behaviors. We foster a diverse and inclusive environment where your voice and ideas matter, and your work makes an impact. We support our colleagues' holistic well-being and provide opportunities for learning, growth, and leadership development. We also emphasize flexibility through our Amex Flex model, allowing for various working arrangements to suit individual and business needs.

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