Omnichannel Outcomes Sr Lead (Hemophilia and Hematology)

Roche

San Jose, CA

Full Time

Senior

15 days ago

Job Description

About the Role

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The role involves leading the LATAM omnichannel customer engagement transformation for Hemophilia and Hematology, designing regional strategies, collaborating with global teams, and driving business impact through personalized customer experiences and operational excellence.

Key Responsibilities

Develop the Hemophilia and Hematology Omnichannel Strategy for LATAM, ensuring alignment with TA Business Outcomes through customer and patient journey insights.
Guide Omnichannel CX Chapter Leads in each Affiliate to implement the LATAM TA Omnichannel Strategy locally.
Establish a trusted partnership with the Global iSquad Team, ensuring two-way communication and sharing regional/local needs.
Collaborate with the Global TA iSquad to localize the TA strategy for LATAM, considering local requirements in the omnichannel strategy design.
Coordinate with other Network Leads to integrate their technical expertise into the TA Omnichannel Strategy.
Collect feedback, best practices, and success stories from affiliates to foster a culture of sharing and learning, enhancing the omnichannel strategy.
Build operational processes that support the Omnichannel roadmap and optimize standards and solutions for Omnichannel campaigns.

Requirements

Minimum of 5+ years in an omni-channel strategic role within healthcare, consumer packaged goods, and/or tech space; 8-10 years of relevant experience preferred.
Experience of 5+ years in leading teams or large cross-functional projects.
Excellent strategic thinking, highly innovative, with proven ability to translate strategy into operational excellence.
Strong leadership of cross-functional teams and ability to influence across a matrix without authority.
Enterprise mindset and global experience.
Experience with digital, omnichannel, and data/analytics capabilities in large biopharma environments.
Experience working and collaborating with HCPs and sophisticated health systems.
Effective written and verbal communication skills.
Self-starter who thrives in a fast-paced, collaborative, and high-growth environment.
Fluent in English and Spanish (oral & written).

Nice to Have

Experience with regulatory compliance in complex business environments.
Experience in driving business process transformation and organizational culture change.

Qualifications

Relevant experience in omnichannel strategy and leadership roles.

Benefits & Perks

Relocation benefits are not available for this position.

Working at Roche

Our culture encourages personal expression, open dialogue, and genuine connections, where employees are valued, accepted, and respected for who they are. We foster creativity, explore new possibilities, and aim to deliver life-changing healthcare solutions that make a global impact.

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