Outbound Sales Representative

About the Role

Key Responsibilities

• Drives small and medium business customer acquisition through outbound contact and various lead sources in a fast-paced environment.
• Executes the Strategic Build Process and other capital strategies to identify near-net opportunities that require network builds; communicates required pricing thresholds and implementation process associated with network construction.
• Maintains a professional, consultative sales process to ensure the best fit of products and services for prospects, maximizing revenue and profitability while maintaining high ethical standards.
• Consistently achieve a monthly sales quota with various targeted metrics.
• Meet established activity targets and key performance indicators, including outbound calls per day, follow-up calls, quotes sent, sales, and connections.
• Effectively balance new lead generation versus follow-up efforts with a strong follow-up plan to increase sales conversion rates.
• Handle all prospects with courtesy and professionalism; establish and maintain high prospect satisfaction.
• Work as part of a sales team, collaborate, share successes and challenges, and foster a positive environment.
• Engage Sales Engineering resources to properly solution customers.
• Leverage outbound calls, inbound calls, video meetings, email, chat, and other mediums to acquire sales.
• Engage in deep discovery with prospects to determine opportunity disposition and transfer leads when out-of-scope.
• Utilize all sales technology tools such as Sales Engagement Platform, Network Mapping Application, CRM, etc., to maximize efficiency.
• Input orders in multiple systems, track customers through to installation, and maintain customer data in CRM.
• Stay informed on industry, customer, and competitor developments, as well as company promotions, pricing, and product offerings.
• Perform all other duties as assigned.

Requirements

• A minimum of two (2) years inside/outside sales experience, preferably in the telecommunications industry.
• Undergraduate college degree preferred.
• Working knowledge of sales tools and techniques.
• Experience with Salesforce is a plus.
• Understanding of billing and order entry systems in telecommunications or similar products.
• Proficiency in Word, Excel, and Outlook.
• Ability to conduct needs analysis, overcome objections, develop sales pitches, and close sales effectively.
• Ability to manage multiple prospects, pay attention to detail, respond quickly to changing needs, and organize effectively.
• Excellent written and verbal communication skills.
• Adequate internet bandwidth and reliability for remote work.

Nice to Have

• Technical training or knowledge in telecommunications or related fields.

Qualifications

• Minimum two (2) years sales experience
• Proficiency with sales tools and systems
• Knowledge of billing and order entry in telecommunications

Benefits & Perks

• 401(k) matching
• Medical, Rx, Dental, and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program