Patient Account Representative

About the Role

Key Responsibilities

• Demonstrates proficient use of practice management software to update facility files and patient demographic information, ensure correct balance of charge and payment batches, and perform proper reconciliation.
• Posts charges, payments, adjustments, and works unpostables, utilizing coding knowledge and understanding credit, collection, and zero pay work lists.
• Maintains collections and follow-up account activity by organizing, tracking, filing, and documenting all correspondence.
• Responds to patient billing and insurance inquiries, facilitating resolution of financial issues promptly.
• Interprets billing slips and understands the Athena workflow dashboard.
• Accurately completes payment/deposit batches with proper allocation of monies and reviews patient invoices and claims for accuracy before submission.
• Prepares account history information for physician review or transfer to collection agencies.
• Answers patient calls professionally and timely, projecting proper telephone etiquette and understanding when to release protected health information.
• Displays professionalism, maintains a positive team attitude, and demonstrates dependability through attendance and punctuality.

Requirements

• High school diploma or GED.
• Two to four years of billing experience including ICD9, CPT coding, and medical terminology or related experience.
• Experience operating multi-line phone systems, fax machines, photocopiers, and PCs.
• Proficiency with Microsoft Office, Word, and Excel.
• Ability to communicate professionally via internet and operate a PC efficiently.
• Typing speed of 40 words per minute.

Qualifications

• High school diploma or GED.