PM Account Manager

About the Role

Key Responsibilities

• Assist customers with all financial servicing needs through both inbound and outbound contact.
• Listening to their specific situations, help determine how customers can best utilize company products and services.
• Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day.
• Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations.
• Maintain and note all appropriate information and documentation on customer and account status.
• Collaborate both in person and virtually, using available technology to connect with other internal teams.

Requirements

• High School Diploma or GED.
• Proficiency in utilizing multiple tools/systems simultaneously.
• Skilled at achieving and exceeding goals.
• Experience working in customer service, collections or call center environments (preferred).
• Bilingual: Spanish.
• Work Schedule: Hours of Operation Mon- Fri 11:00 AM-8:00 PM and a rotating Saturday every 6-8 weeks.
• Location: On-site: West Valley City, UT.

Nice to Have

• Experience working in customer service, collections or call center environments.
• Bilingual: Spanish.

Qualifications

• High School Diploma or GED.

Benefits & Perks

• Employee stock purchase plan.
• Paid holidays.
• Health insurance, dental insurance, vision insurance.
• Tuition reimbursement.
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date).
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• Paid holidays (7 days per year, based on start date).
• Up to 4% matching 401(k).
• 401(k) 4% Match.
• Life insurance.