Trip.com logo

Product Growth Manager

Trip.com

Amsterdam, NY
Full Time
Senior
about 2 months ago

Job Description

About the Role

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. The company has four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. With more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, Trip.com Group aims to expand its global markets and become the world's leading and most trusted family of online travel brands, delivering the perfect trip at the best price for every traveller. The role is part of the Product Growth / Product Performance team for Europe, focusing on owning UX and conversion funnel performance to deliver tailored product solutions for European markets and ensure seamless user experiences.

Key Responsibilities

  • Enhance User Experience: Build and optimize the EU user experience for one of the largest online travel platforms by identifying pain points and implementing innovative solutions.
  • Understand Customers: Regularly interact with users to gather insights and translate them into actionable product improvements that anticipate customer needs.
  • Collaborate Cross-Functionally: Partner with internal teams, Trip HQ, and external stakeholders to deliver seamless and high-impact product offerings.
  • Drive Strategy: Lead efforts to streamline booking flows, enhance conversion rates, and implement scalable solutions that align with business objectives.
  • Leverage Data & Insights: Use advanced analytics, user research, and market trends to guide product decision-making and foster a data-driven culture.
  • Champion Localization: Ensure products resonate with regional markets by integrating local user preferences and behaviors into the design process.

Requirements

  • Proven Expertise: A proven track record of building high-quality products at scale with at least 5+ years in product management or product operations, collaborating with cross-functional teams to deliver results.
  • B2C Focus: Expertise in optimizing conversion flows and customer journeys for consumer-facing products.
  • User-Centric Mindset: Proficiency in user research methods, discovery processes, and data analysis with a commitment to addressing customer pain points effectively.
  • Passion for UX: A strong advocate for intuitive and delightful user experiences that exceed customer expectations.
  • Project Management: Adept at managing complex product launches and aligning cross-functional teams to achieve goals.
  • Communication: Exceptional skills in presenting ideas and findings clearly and persuasively to diverse audiences.
  • High Bar: Dedication to excellence in all aspects of product design, strategy, and execution.

Working at Trip.com

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. We encourage flexible work arrangements, provide learning opportunities for leadership, soft skills, and professional expertise, and promote internal transfer and global job rotation programs to pursue a global career path. The company also organizes fun activities at holidays, birthdays, and team events.

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Job Details

Posted AtJun 20, 2025
Job CategoryGrowth Marketing
SalaryCompetitive salary
Job TypeFull Time
Work ModeHybrid
ExperienceSenior

Job Skills

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About Trip.com

Website

trip.com

Company Size

10000+ employees

Location

Amsterdam, NY

Industry

Travel Agencies

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