Program Manager Credit & Payments Marketing- Remote Seattle

Nordstrom

Seattle, WA

Full Time

Mid Level

80k-132k

7 days ago

Job Description

About the Role

Nordstrom Credit is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Credit issues and manages Visa co-brand and private label credit and debit cards for Nordstrom customers. The company plays a strategic role in driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Nordstrom has been recognized as one of America's top 100 employers by Fortune magazine since 1998, emphasizing its focus on delivering exceptional customer service and promoting from within. The role of Program Manager, Credit & Payments Marketing, involves supporting high-impact marketing initiatives that drive customer growth, trips, and engagement across the credit and payments ecosystem, with a focus on data-informed strategies and flawless execution.

Key Responsibilities

Own and manage the delivery of strategic credit card marketing campaigns and initiatives and ensure program deliverables meet strategic objectives.
Support the development of marketing program processes in partnership with internal and external partners to deliver a systemic foundation for customer growth and card engagement.
Identify and solve areas for efficiency improvements, including development of features and functionalities.
Collaborate effectively with cross-functional partners such as bank partners (TD), finance, analytics, loyalty operations and strategy, service and experience, brand marketing, legal, risk, compliance, and product management to meet business requirements and ensure timely delivery.
Assist in driving credit and payments marketing campaign optimizations by analyzing performance, deriving insights, and offering recommendations.
Support roadmap planning and business reporting for key KPIs, campaign outcomes, and ad hoc projects.

Requirements

2+ years of experience in marketing, program management, or project management, preferably in credit cards, loyalty, payments, or financial services.
Strong offer strategy acumen with the ability to think both creatively and analytically.
Comfortable operating in cross-functional, fast-paced environments with shifting priorities.
Demonstrated success influencing without authority and managing stakeholders across a matrixed organization.
Detail-oriented with a knack for connecting dots, solving complex problems, and creating structure from ambiguity.
Excellent communication and relationship management skills, able to work seamlessly with internal and external partners.

Nice to Have

Experience with credit card marketing or financial services.
Ability to translate insights into actionable strategies.
Strong analytical skills and experience with performance analysis.

Qualifications

Educational background is not explicitly specified in the description.

Benefits & Perks

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Performance-based incentives/bonuses
Benefits including 401k, medical/vision/dental/life/disability insurance options, PTO, Holidays, and more

Working at Nordstrom

Nordstrom values delivering exceptional customer service, fostering a promote-from-within philosophy, and creating an outstanding workplace environment. The company emphasizes strategic thinking, collaboration, accountability, and results-driven performance.

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