Program Manager Non-Tech 4

BCforward

Redmond, WA

Contract

Senior

12 days ago

Job Description

About the Role

The Program Manager Non-Tech 4 at BCforward is responsible for supporting experimentation within a large consumer sales enablement organization. The role involves leading the experimentation function for digital stores, working with business partners across engineering and marketing teams, conducting research, defining, testing, and refining hypotheses, and delivering insights through reports. This position is remote, contract-based, and focuses on enhancing customer experience through data-driven experiments.

Key Responsibilities

Plan and execute tests as the Experimentation Program Manager, including strategic planning, roadmap development, and individual test designs.
Gather all necessary information from key business stakeholders and participants to document requirements for new experiments.
Ensure the finalization of experiment readouts and their proper posting to the central repository.
Review analyses of completed tests to guarantee result accuracy, provide clear customer insights, and deliver actionable recommendations to stakeholders.
Become familiar with past experiments, Insights, and Learning Series to understand effective strategies and compose new Insights to improve experiment quality.
Run basic reports for planning sessions, status/guardrail check-ins, and estimating test durations for new experiments.
Support training and community activities related to the experimentation program.
Collaborate with tool partners to provision new accounts for Adobe Analytics, Target, ExP, and Content Square.
Attend all required team, standup, and other meetings.

Requirements

Minimum 5 years of experience with A/B testing platforms and toolkits.
Minimum 7 years of experience with Adobe Analytics, Power BI, Azure Dev Ops.
Minimum 4 years of experience with Online/Digital UX and eCommerce best practices.
Experience driving a project to completion.
Strong background in Online/Digital UX and eCommerce.
Knowledge and experience in A/B testing processes.
Ability to analyze traffic sources to websites.
Strong communication and influencing skills, both written and presentation.
Operational responsibilities including sprint planning and Kanban maintenance.
Some front-end development knowledge (helpful, not required).

Nice to Have

Experience in Adobe Analytics, Power BI, Azure Dev Ops (preferred but not required).

Qualifications

5-10 years of experience in relevant fields.

Benefits & Perks

Comprehensive benefits package including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Working at BCforward

BCforward is a Black-owned firm founded in 1998, supporting value capture and digital product delivery for organizations worldwide. Headquartered in Indianapolis with an Offshore Development Center in Hyderabad, India, BCforward employs over 6,000 consultants supporting more than 225 clients globally. The company champions human potential, diversity, and a culture of excellence, accountability, and optimism. It is recognized as a market leader and a best-in-class place to work, committed to equal opportunity employment.

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