RPA Program Manager

About the Role

Key Responsibilities

• Lead the end-to-end delivery of hyper automation programs, ensuring alignment with strategic business objectives.
• Coordinate with internal teams and client stakeholders to ensure seamless execution.
• Establish and manage program governance, delivery roadmaps, and performance KPIs.
• Define and implement a scalable automation pipeline strategy, covering intake, prioritization, development, testing, deployment, and support.
• Standardize automation lifecycle processes.
• Serve as primary liaison between business and technical teams, ensuring stakeholder alignment and satisfaction.
• Conduct executive briefings, solution demos, and workshops to communicate progress and value realization.
• Manage change effectively across impacted business units and functions.
• Act as Agile Delivery Lead for automation squads.
• Track sprint metrics, manage backlogs, and drive team performance.
• Identify new opportunities for automation and drive innovation across the enterprise.
• Mentor and upskill team members on new tools and methodologies.

Requirements

• 10-12 years of experience in automation and digital transformation roles.
• Proven experience managing large-scale automation programs in client-facing environments.
• Experience in implementing automation solutions using AA360, IDP platforms (e.g., Document Automation, Base64.ai), and AI/ML services.
• Experience in designing and implementing automation pipelines and strategies.
• Strong understanding of Agile methodologies; Scrum Master certification is a plus.
• Familiarity with DevOps practices and automation lifecycle management.
• Exposure to AI/ML platforms (e.g., Azure AI, Google Cloud AI, OpenAI) and their integration into automation workflows.
• Ability to stay current with emerging technologies in hyper automation, AI, and digital transformation.

Nice to Have

• Scrum Master certification.
• Experience with cognitive services and AI models in document automation workflows.