Staff Design Program Manager (Growth Design)

About the Role

Key Responsibilities

• Partner with Growth Leadership on the strategy, scoping, and execution of foundational design processes, including roadmapping, end-to-end development process, and implementation across multiple product pillars of designers, engineers, product managers, and marketers.
• Develop and implement foundational documentation and processes for the Growth Design team by assessing current tools and gaps, and quickly iterate on improvements to achieve a longer-term vision for more seamless workstreams.
• Partner with Growth Design leadership to advance and position how Growth Design shares and socializes learnings and insights that influences customer-centric product direction, from growth experiment practices to fostering best-in-class design processes across onboarding journeys and growth campaigns.
• Support Design Operations on initiatives that affect all of Grammarly Design—including learning and development, resourcing strategies, tool education, brand and asset management, and process improvement that will help us scale and operate effectively.
• Develop and manage a portfolio of holistic programs as the individual directly responsible for ensuring that everyone fully understands their responsibilities to accomplish shared goals. This includes tracking progress and pulling in leadership when needed to guarantee efficiency and driving the delivery of initiatives across multiple teams and product contexts.

Requirements

• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Has 7+ years of experience managing design operations at scale and—if applicable—experience working at a product company or design agency.
• Is exceptionally organized, cares about the details, and navigates ambiguity to bring clarity to multiple initiatives.
• Has contributed to or led design operations to scale in-house design teams across multiple product areas.
• Has strong system thinking and analytical skills to establish and configure growth design programs, tools, and processes.
• Leads as an action-oriented problem solver who can multitask to support the team but knows when to step back.
• Harnesses excellent written and verbal communication skills.
• Can present complex processes to stakeholders, roll them out to all of our cross-functional partners, and encourage alignment across functions and departments.
• Consistently focuses themselves and the team on the highest-impact activities to foster growth, collaboration, culture, and positive business outcomes.
• Can build an inclusive and diverse operations model for our Growth Design team.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
• Embodies our EAGER values—ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Nice to Have

• Experience working at a product company or design agency.

Qualifications

• 7+ years of experience managing design operations at scale.

Benefits & Perks

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits).
• Disability and life insurance options.
• 401(k) and RRSP matching.
• Paid parental leave.
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time.
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more).
• Annual professional development budget and opportunities.