Sales Director - Customer Workflows (Retail)

About the Role

Key Responsibilities

• Build a team of direct Sales Executives to drive rapid new business sales growth in the region
• Develop and execute sales strategy for the region in collaboration with Sales Operations, including understanding the competitive landscape and regional presence
• Engage in territory planning, relationship development, and opportunity development to support and assist Field Sales Teams in closing opportunities
• Recruit, coach, and mentor team members to drive excellence
• Develop territories and quotas for the sales team and communicate performance expectations
• Manage and report accurate forecast and pipeline data
• Achieve annual sales goals on a quarterly and yearly basis
• Engage with C-level executives to understand customer business requirements
• Build effective relationships with Solution Consulting, Business Units, Professional Services, Marketing, partners, and the ServiceNow executive team
• Retain and grow existing customer base through regular non-sales engagement activities to deliver excellent customer experience

Requirements

• Experience selling into or managing a team selling into the Retail vertical
• Candidate can be located anywhere in the United States with access to a major airport
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
• Strong success in recruiting, coaching, and managing an exceptional sales team
• Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals
• Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection
• Experience in driving sales processes and working effectively with Sales Operations
• Ability to understand the 'bigger picture' and business drivers around IT
• Ability to build long-term strategic and senior-level relationships
• Ability to adapt and work effectively within a rapidly changing and growing environment
• Demonstrates strong business and financial acumen
• Built self-motivated sales teams that embrace collaboration, enthusiasm, and overachievement
• Proven partner relationships and networks to grow revenue streams and territory development

Nice to Have

• Experience with AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on industry

Qualifications

• Experience managing or selling into the retail industry
• Ability to work in the United States with access to a major airport

Benefits & Perks

• Base pay of $170k-$250k plus equity (when applicable), variable/incentive compensation, and benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away and family leave programs