Sales Director - Customer Workflows (Retail)

About the Role

Key Responsibilities

• Build a team of direct Sales Executives to drive rapid new business sales growth in the region
• Develop and execute sales strategy for the region in collaboration with Sales Operations, including understanding the competitive landscape and regional presence
• Engage in territory planning, relationship development, and opportunity development to support and assist Field Sales Teams in closing opportunities
• Recruit, coach, and mentor team members to drive excellence
• Develop territories and quotas for the sales team and communicate performance expectations
• Manage and report accurate forecast and pipeline data to the business
• Achieve annual sales goals on a quarterly and yearly basis
• Engage with C-level executives to understand customer business requirements
• Build effective relationships with Solution Consulting, Business Units, Professional Services, Marketing, partners, and the ServiceNow executive team
• Retain and grow existing customer base through regular non-sales engagement activities to deliver excellent customer experience

Requirements

• Experience selling into or managing a team selling into the Retail vertical
• Ability to be located anywhere in the United States with access to a major airport
• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving
• Extensive track record of new business sales success, including presentation and negotiation skills at industry and C-Level
• Strong success in recruiting, coaching, and managing a sales team
• Strong strategic thinking, analytical, and financial planning skills to meet and exceed quotas
• Ownership of accurate CRM reports, including forecasts and opportunity inspection
• Experience in driving sales processes and working effectively with Sales Operations
• Ability to understand broader business drivers and build long-term strategic relationships
• Ability to adapt within a rapidly changing environment
• Strong business and financial acumen
• Experience building self-motivated sales teams that embrace collaboration and overachievement
• Proven ability to develop partner relationships and grow revenue streams through the partner ecosystem
• Ownership of pipeline generation activities developed by marketing or partners

Nice to Have

• Experience with AI-powered tools, automating workflows, or analyzing AI-driven insights
• Experience in the retail industry with a focus on technology solutions

Qualifications

• Experience managing or selling into the retail vertical
• Ability to work in a location with access to a major airport

Benefits & Perks

• Base pay of $170k-$250k plus equity (when applicable), variable/incentive compensation, and benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away and family leave programs