Sales Manager

About the Role

Key Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients.
• Manage according to the Sonesta G.U.E.S.T. & SonestA+ service standards and instill a passion for customer service in all associates of the hotel.
• Develop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits while maintaining guest satisfaction.
• Develop and maintain relationships with key clients to produce extended stay room sales.
• Regularly sell hotel rooms through direct client contact.
• Partner with hotel DOSM and Regional Sales Director to maximize RevPar opportunities in the local market.
• Achieve budgeted revenues and personal/team sales goals and maximize profitability.
• Produce regular reports and sales forecasts.
• Identify operational problems impacting marketing activities and work with department heads on solutions.
• Create and implement hotel-level tactical sales plans to drive incremental occupancy, increase rates, and boost business during off-peak periods.
• Enhance the hotel's image in the local community.
• Coordinate with other hotel departments to facilitate services for clients.
• Develop and maintain positive relationships with local community officials and groups.
• Act as “Manager on duty” as required.
• Attend evening social and breakfast events to prospect for additional sales leads.
• Ensure compliance with laws regarding health, safety, and alcohol services.

Requirements

• Previous background from the Full Service/Luxury industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational, and training abilities.
• Experience with Microsoft Office, Opera, and Delphi systems preferred.
• Ability to travel including some overnight travel.
• Valid driver's license required.
• Frequently standing, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting, or pulling items weighing up to 25 pounds.

Nice to Have

• Experience with the Full Service/Luxury industry.

Qualifications

• Previous experience in the hospitality industry, preferably in full service or luxury hotels.

Benefits & Perks

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity, Critical Illness, and Accident Insurance