Sales Manager

About the Role

Key Responsibilities

• Develop accounts (new and existing) by mapping specific business and buying tendencies, maintaining organized correspondence and follow-up.
• Perform daily telephone solicitations to new and existing accounts/customers in a defined geographic region.
• Promote awareness to corporate, incentive, and association markets via travel, presentations, and personal sales calls.
• Maintain communication and relationships with the WSO network and other Four Seasons hotels to achieve revenue goals.
• Create and execute an annual sales plan specific to market assignment.
• Present in one-on-one, small group, or large forum settings (up to 80+ people).
• Promote local awareness through relationships with regional tourism authorities and CVBs, attending local event planning opportunities.
• Conduct property tours personally or in the absence of on-site capacity, including detailed layouts and sales methods.
• Entertain customers on property, conduct site inspections, and engage with hotel operations and leadership to expand personal brand awareness.
• Work closely with conference services and catering during planning and execution of events, keeping leadership informed.
• Negotiate contracts to maximize profitability while satisfying customer needs.

Requirements

• Must possess legal work authorization in the United States.
• College education or equivalent experience.
• Strong organizational skills and ability to balance multiple priorities.
• Proficiency in presenting property in small and large client forums, developing concise sales strategies.
• Typing speed of 50-70 words per minute.
• Strong Microsoft Office skills and knowledge of Delphi; FDC software preferred.
• Knowledge of luxury Hawaii group markets and relevant market experience preferred.
• Five to seven years' experience in a resort, hotel, or sales capacity.
• Excellent critical thinking, creative problem solving, and solution-oriented thinking.
• Ability to work with sales support software technologies for up to 8-10 hours per shift.

Nice to Have

• Experience with Four Seasons or luxury competitive brands.

Benefits & Perks

• Salary Range: $88,000 - $95,000
• On-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs