Senior Client Relationship Manager

About the Role

Key Responsibilities

• Provides direction and mentorship to a team of client partners, ensuring they have the support and resources needed to excel. Foster a collaborative and high performing team environment.
• Facilitates effective communication between clients and internal teams, ensuring that client expectations are met and exceeded. Address any issues or concerns promptly and professionally.
• Keeping leadership updated on initiatives, addressing challenges, sharing plans, and coordinating meetings, while involving leadership at critical moments.
• Critical thinker adept at crafting client's strategies, orchestrating processes, and managing diverse projects in collaboration with internal teams, agency partners and clients.
• Main point of contact for OMC's Critical Mass and/or BBDO Agency as it relates to their line of business.
• Provide leadership, support, and ongoing guidance to members of the assigned line of business.
• Internal cross-functional lead across creative, project management, and all support departments.
• Inspire team to deliver superior client solutions consistently that meet or exceed market goals and expectations.
• Manage marketing status meetings, conference notes, follow-ups, etc.
• Responsible for managing projects to scope, ensuring all deliverables are accurate and within scope.
• Owns and vets briefs; ensures briefs contain all necessary details to kick off projects internally.

Requirements

• 8-12+ years' experience and proven track record in client management and leadership.
• Has the ‘driver' gene and is proactive in developing new high-quality relationships across the client organization.
• Passionate about impacting clients' results through data, analytics, and technology.
• Proven leadership experience, ability to be customer driven, results driven, collaborative, and flexible.
• Creative, resourceful, well-organized, self-starter, and solutions oriented.
• Excellent written and verbal communication skills.

Nice to Have

• Experience reviewing and vetting marketing briefs for scope and accuracy.
• Experience in reviewing and vetting marketing briefs for scope & accuracy (5+ years).

Qualifications

• Preferred education includes a Bachelor's Degree.

Benefits & Perks

• Information and details on employment benefits offered with this position are available via the company's provided resources.