Senior Content Strategist

TIAA

Virtual, NY

Contract

Senior

53/hr-90/hr

28 days ago

Job Description

About the Role

This is a Non-Employee Contingent Worker Role providing services for TIAA's family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results. This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting. The anticipated term of this engagement will be 3 months, with the possibility of extension based on company needs.

Key Responsibilities

Lead and collaborate with design, product, development, and marketing teams to develop clear and concise content to reach business goals and TIAA's internal and external audiences.
Conduct content audits and content gap analyses to ensure that user experiences are consistent and aligned with industry best practices and enterprise needs.
Lead and collaborate with UX design and Product teams to build consistency and clarity across experiences.
Apply audience research analysis through a content strategy lens to understand audience needs, preferences, and content consumption related to retirement planning.
Strategize, plan, write, and present content for emerging web and mobile experiences.
Identify and help solve problems in new user experiences to ensure ease of use in a complex, fast-paced, deadline-driven financial environment.
Create consistent, on-brand messaging that clearly articulates the benefits of TIAA products and services, while streamlining operational tasks for internal and external audiences.
Establish trusted advisory stakeholder relationships and act as SME for TIAA related products and services in specific verticals.
Understand and work toward business objectives and KPIs.

Requirements

5+ years of content strategy and/or content management experience.
Strong demonstration in enterprise experience design, consumer product design, and mobile platform design.
Experience with Figma and Microsoft Suite.
Eager to be innovative and possess a strong 'test and learn' mentality.
University degree preferred.
Work experience of 5+ years required; 7+ years preferred.

Nice to Have

7+ years of content strategy and/or content management experience.
Strong demonstration in enterprise experience design; consumer product design; mobile platform design.

Qualifications

University (Degree) Preferred

Working at TIAA

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

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