Senior Customer Product Marketing Manager

About the Role

Key Responsibilities

• Create programs and compelling messaging to inspire specific customer segments to upgrade to the Delinea Platform, improving customer satisfaction and creating sales opportunities.
• Work with the Advocacy and the Customer Success Team to identify customers to capture powerful stories about the impact of the Delinea Platform within their organizations.
• Bring these stories to life via case studies, testimonials, speaking engagements, videos, and more.
• Lead and manage customer engagement programs, including in-person/virtual events, workshops, roundtables, Sales Kick Off sessions, and customer advocacy sessions.
• Develop and deliver customer-centric communications strategies and plans to engage, nurture, and update customers about new solutions and capabilities.
• Create compelling marketing content for account management/customer success to help at-risk customers.
• Build client advocate stories by working with Advocacy, Customer Success, and Sales teams to identify and match key customers with opportunities to share their stories as part of the customer reference program.
• Support cross-functional teams in all geographies to prioritize and deliver high-impact outcomes with a customer-first approach.

Requirements

• Bachelor's degree from an accredited university or equivalent work experience.
• 5-7 years of full-time work experience in Product Marketing at a fast-paced SaaS company (Cybersecurity strongly preferred) or a cloud startup.
• A passion for customers and creating great customer experiences.
• Experience defining, launching, and driving new cross-functional programs.
• Experience shaping content and storytelling for marketing programs and events.
• Excellent written and oral communication skills, comfortable engaging with technical and non-technical stakeholders.
• Self-starter with the ability to work independently and manage multiple projects simultaneously.
• Pragmatic Marketing and Forrester Decisions Certifications are highly desirable.
• Experience with enterprise-class security products and enterprise information systems is a plus.

Nice to Have

• Pragmatic Marketing and Forrester Decisions Certifications.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5-7 years of relevant experience in product marketing or related fields.

Benefits & Perks

• Competitive salaries, a meaningful equity and bonus program.
• Full suite of medical, dental, and vision insurance.
• Pension/retirement matching.
• Comprehensive life insurance.
• Employee assistance program.
• Generous discretionary time off (DTO) and paid company holidays.
• Paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.