Senior Director, Email and Campaign Operations

About the Role

Key Responsibilities

• Lead and scale a high-performing 14-person team across email operations, in product communication, audience management, webinar production, email analytics, and governance
• Drive the evolution of email analytics tooling, performance measurement, and campaign optimization strategies
• Act as a strategic business partner to lifecycle, regional, product, and event marketing teams to deliver value through owned channels
• Collaborate with Martech, IT, and data teams to evolve infrastructure and unlock smarter, more personalized communication
• Improve customer-centric messaging strategy through experimentation, process improvement, and tighter Martech integration
• Influence effectively without authority at varying organizational levels in and outside assigned function
• Be regarded by stakeholders as a trusted advisor, as evidenced through stakeholder feedback

Requirements

• 15+ years of experience in email marketing or marketing operations
• 8+ years of experience leading teams, including managing managers and global stakeholders

Nice to Have

• Deep expertise in marketing ecosystems
• Track record of scaling and transforming marketing operations, particularly email and owned channels
• Strong understanding of customer data platforms (CDPs), orchestration tools, and analytics platforms
• Curious, collaborative, business-minded partner who can navigate across marketing, product, IT, and legal teams
• Visionary leader who thrives in ambiguity, comfortable with fast paced environments, builds for scale, and develops talent with purpose

Qualifications

• Formal educational qualifications are not explicitly specified in the description

Benefits & Perks

• Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience
• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance
• Stock: This role is eligible to receive Restricted Stock Units (RSUs)
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events