Senior Sales Manager

About the Role

Key Responsibilities

• Serves as authority on sales processes, contracts, sales platforms, and acts as liaison for hotel's collaboration.
• Collaborates with all departments to deploy 'Everybody Sells' strategies and supports the development of the hotel's business strategies.
• Develops and implements sales strategies to achieve individual and team sales goals, market share, and revenue targets.
• Prepares proposals and contracts to maximize profit while satisfying client needs.
• Responds to Requests For Proposals (RFPs) and communicates client requests effectively across departments.
• Uses outside sales calls, prospecting, hotel tours, and hosting clients to solicit new business.
• Delivers and sells hotel features and benefits to meet client needs, and maintains relationships with in-house customers for repeat business.
• Reviews individual sales goals weekly, adjusts strategies to meet objectives, and ensures maximum occupancy through follow-ups.
• Represents the hotel at trade shows and community events, promoting hotel service and brand advocacy.
• Manages sales team members, including delegation, training, and performance oversight.
• Ensures all sales materials meet brand standards and hotel quality standards.
• Maintains a focus on guest satisfaction by providing genuine hospitality, resolving guest issues, and exceeding expectations.
• Performs other duties as required to support guest satisfaction and hotel sales objectives.

Requirements

• High school diploma required; bachelor's degree preferred.
• Minimum five years of sales management experience within the hotel industry.
• At least two years of experience in sales management at an upscale hotel brand within the past five years.
• Prospecting mindset and ability to generate new leads.
• General knowledge of contract laws and managing owner relationships.
• Experience managing a team and resolving conflicts with guests, staff, and supervisors.
• Ability to interpret and implement strategies based on industry reviews and data (STR, TravelClick/Kalibri Labs, GDS, online booking tools).
• Expertise in Microsoft Office, Delphi, Opera, and catering/convention services tools.
• Knowledge of hotel operations, including business planning, budgeting, quality assurance, hospitality law, and long-range planning.
• Ability to travel as needed.
• Physical ability to stand, sit, walk for extended periods, and lift up to 75 lbs.

Nice to Have

• Experience managing owner relationships.
• Experience in Minneapolis downtown market.

Qualifications

• High school diploma required, bachelor's degree preferred.
• Minimum five years sales management experience within hotel industry.
• Minimum two years at an upscale brand in past five years in sales management.

Benefits & Perks

• Employee discounts on thousands of hotels.
• Paid Sick Time (MN Earned Sick and Safe Time) Day 1.
• Paid Vacation and Sick Time, 8 Paid Holidays, Paid Bereavement, Paid Floating Holidays, Employee Assistance Program.
• Full benefits package including health, dental, vision, short & long term disability, auto insurance, and more, effective after 30 days.
• Employer paid Accident insurance and HSA contribution.
• 401(k) Retirement Plan.
• Quarterly performance-based bonuses.
• Competitive compensation and benefits including medical, dental, vision coverage.
• Paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Financial benefits for retirement and health savings.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.