Senior Technical Campaign Manager

Sinch

Seattle, WA

Full Time

Senior

13 days ago

Job Description

About the Role

We're seeking an experienced Technical Campaign Manager to set up, test, deploy, and monitor mobile messaging campaigns for our clients as part of our managed services. In this role, you'll act as a platform expert, leveraging your technical and client management skills to ensure our clients' digital campaigns are flawlessly executed across SMS, MMS, Email, and RCS channels. This role is critical to the success of our Client Services team, demanding both technical precision and a commitment to client satisfaction. We're looking for someone who demonstrates meticulous attention to detail, high-quality standards, and a proactive approach to client engagements.

Key Responsibilities

Become a Platform Expert: Master the operation of our messaging platforms to deliver multichannel campaigns (SMS, MMS, Email, RCS) with accuracy and effectiveness.
Maintain Client Relationships: Build and maintain strong client connections, working closely with Account teams to provide exceptional campaign management services.
Execute Campaigns to Perfection: Set up, test, and launch campaigns on Sinch platforms per detailed client specifications, ensuring zero errors with rigorous attention to detail.
Utilize Technical Skills: Modify scripting templates as needed for campaign data processing and collaborate with engineering teams on complex requirements.
Manage Audience Segmentation: Prepare and segment recipient lists in line with campaign briefs, using client-provided data or direct platform access.
Conduct Thorough Testing: Create and execute test plans across multiple mobile devices and applications, documenting results meticulously.
Monitor and Report Campaign Performance: Regularly analyze campaign performance through platform reports and Tableau dashboards, proactively communicating results and issue resolution status to clients.
Drive Issue Resolution: Proactively identify, document, and resolve campaign issues by collaborating with Engineering and Support teams; open and manage support tickets as necessary.

Requirements

Experience in setting up, testing, deploying, and monitoring mobile messaging campaigns across multiple channels (SMS, MMS, Email, RCS).
Technical proficiency in modifying scripting templates for campaign data processing.
Ability to collaborate with engineering teams on complex technical requirements.
Strong attention to detail and high-quality standards.
Excellent client relationship management skills.
Proficiency in creating and executing test plans across multiple devices and applications.
Experience analyzing campaign performance using platform reports and dashboards.
Ability to identify, document, and resolve campaign issues proactively.