Sr. Enterprise Account Manager

About the Role

Key Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Serve as the primary point of contact for key accounts, addressing client needs and concerns promptly and effectively.
• Understand clients' business objectives and ensure our solutions align with their goals.
• Prepare and deliver compelling presentations to clients, showcasing progress, results, and strategic recommendations.
• Develop detailed reports and dashboards to track and communicate key performance indicators (KPIs) and project milestones.
• Utilize data and insights to create informative and visually appealing materials that support decision-making.
• Develop and implement client success plans that drive adoption, retention, and satisfaction.
• Identify opportunities for upselling and cross-selling products and services that benefit the client.
• Collaborate with internal teams to ensure seamless delivery of solutions and address any issues that arise.
• Monitor client usage and performance metrics to proactively identify potential challenges and areas for improvement.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and gather feedback.
• Foster a collaborative environment by working closely with technical, marketing, product, and support teams to ensure a cohesive approach to client success.

Requirements

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
• Proven track record of managing and growing key client accounts.
• Exceptional presentation and communication skills, with the ability to convey complex information clearly and effectively.
• Strong analytical skills and experience in preparing detailed reports and dashboards.
• Proficiency in presentation tools (e.g., PowerPoint), and data analysis tools (e.g., Excel).
• Excellent organizational and project management skills, with the ability to handle multiple priorities.
• A customer-centric and growth mindset with a passion for delivering exceptional service.
• Good critical thinking skills to address issues with client accounts.
• Initiative-taking, detail-oriented, and organized.
• Ability to manage time effectively and prioritize tasks.
• Familiarity with or eagerness to learn CRM software.
• A good understanding of Visa's money movement products or services would be beneficial.

Nice to Have

• Experience in sales, customer service, or a related role in the financial services industry.
• Experience in managing and growing key client accounts.
• Knowledge of Visa's money movement products or services.

Qualifications

• Bachelor Degree with 8+ years of relevant work experience, or an Advanced Degree with at least 5 years of experience, or a PhD with 2 years of experience.

Benefits & Perks

• Salary range of $135,200 to $196,300 USD per year, potentially including sales incentives.
• Bonus and equity eligibility.
• Comprehensive benefits package including Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.