Staff Program Manager - SMB GTM & Partner Management

About the Role

Key Responsibilities

• Support the development and execution of GTM strategies across SMB and partner-led sales channels
• Own key strategic workstreams, including sales motion design, partner enablement, CXO design, and program optimization
• Partner with marketing, operations, CXO, finance, technology, and product to align GTM initiatives with broader business goals and drive operational excellence
• Lead the creation of scalable program infrastructure including onboarding, training, and incentive frameworks for SMB and channel partners
• Analyze channel and campaign performance, identify insights, and recommend data-driven adjustments to improve ROI and partner effectiveness
• Develop executive-level reporting and present updates on KPIs, risks, and opportunities to leadership
• Manage vendor and partner relationships
• Cultivate and maintain strong relationships with key vendor partners
• Drive business opportunities through partnerships, identifying new revenue streams, and providing tailored solutions for our partners
• Support recruitment, onboarding, and enablement of new partners or channel reps as programs expand
• Plan and execute internal and external vendor events to foster engagement and brand loyalty (e.g., Boost Mobile Tech Summit)
• Represent Boost Mobile at industry conferences, trade shows, and networking events
• Act as a thought partner to the Head of and SVP on market trends, competitive positioning, and new growth opportunities within the SMB space

Requirements

• Bachelor's degree and experience in the wireless industry; a master's degree is a plus
• Minimum of 5-7 years of experience in vendor engagement
• 6+ years of management experience, with at least 5 years in a management role in the telecommunications or technology sector
• Proven experience in managing national teams and working cross-functionally with various business units (IT, enterprise, deployment, marketing, sales, customer service)
• Track record of achieving goals, building internal and external relationships with all levels of management, and fostering long-term client relationships

Nice to Have

• Master's degree in a related field

Qualifications

• Educational background includes a bachelor's degree; master's degree is a plus

Benefits & Perks

• Versatile health perks, including flexible spending accounts, HSA
• 401(k) Plan with company match
• ESPP (Employee Stock Purchase Plan)
• Career opportunities
• Flexible time away plan
• All benefits available at DISH Benefits