Vice President, Head of Marketing Operations

About the Role

Key Responsibilities

• Lead and evolve the Business Marketing Review (BMR) process to ensure marketing activity compliance with regulatory, legal, brand, and accessibility standards while reducing time-to-market.
• Identify opportunities to simplify review and approval workflows by leveraging automation and clear frameworks to enable faster execution without compromising quality or compliance.
• Develop and manage core operational infrastructure such as content management, resource allocation, and internal service models to enable marketing teams to operate at scale.
• Build repeatable models and toolkits to support global teams in executing campaigns more efficiently and consistently.
• Lead a high-performing team of project managers responsible for cross-functional campaign delivery and strategic initiatives.
• Drive talent development, culture, and ethics within marketing, fostering diverse, inclusive, and agile teams.
• Ensure robust governance and maintain strong relationships with Internal Audit, Risk, Compliance, and Legal partners.
• Establish and monitor standards and accountability mechanisms for marketing operations and execution.
• Partner with Technology, Data, and Digital teams to coordinate AI and MarTech integration, ensuring alignment, ROI, and reduced duplication.
• Champion automation, workflows, and smart systems to simplify work processes and enable marketers to focus on high-impact activities.
• Lead end-to-end budget planning, tracking, and reporting, ensuring transparency and strategic alignment.
• Collaborate with global partners to optimize resource allocation and scalability across regions.
• Identify cost efficiencies and productivity levers through better planning, tooling, and vendor management.

Requirements

• 10+ years of experience in marketing operations, project management, or strategic marketing roles within complex, global organizations, preferably in financial services.
• Proven leadership experience managing high-performing teams and senior stakeholders in a matrixed environment.
• Success in driving operational transformation and marketing acceleration through process redesign, tooling, and team enablement.
• Deep understanding of marketing governance, compliance (including ADA), and operational best practices.
• Strong analytical skills and comfort with performance metrics, budget management, and strategic reporting.
• Experience with modern MarTech stacks, AI tools, workflow platforms, and collaboration with technology partners.
• Track record of championing talent development, inclusion, and a performance-driven culture across global teams.
• Excellent communication and storytelling skills; ability to influence and align stakeholders at all levels.
• Strong relationship-building skills and a collaborative mindset.
• Ability to navigate ambiguity, solve complex problems, and lead change.

Nice to Have

• Experience in financial services or similar complex, regulated industries.
• Familiarity with AI and marketing technology integration.
• Experience managing budgets and resources across multiple regions.

Qualifications

• Educational background is not explicitly specified, but extensive experience in marketing operations and leadership roles is required.

Benefits & Perks

• Market competitive base salaries with yearly bonus potential.
• Medical, dental, vision, life insurance, disability insurance, and Paid Time Off (PTO).
• Leave of absences such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness programs including up to $1,600 annually for personal wellbeing.
• Work/Life Resources for parenting, housing, senior care, finances, pets, legal matters, education, mental health, and career development.
• Education benefits for college enrollment and certificate programs.
• Employee Stock Purchase Plan at 85% of the lower of two prices after one year of service.
• Discretionary annual incentive program based on performance.