Vice President, Head of Marketing Operations

About the Role

Key Responsibilities

• Lead and evolve the Business Marketing Review (BMR) process, ensuring marketing activity is compliant with regulatory, legal, brand, and accessibility standards, while reducing time-to-market.
• Identify opportunities to simplify review and approval workflows, leveraging automation and clear frameworks to help teams move faster without compromising quality or compliance.
• Develop and manage core operational infrastructure such as content management, resource allocation, and internal service models to enable marketing teams to operate at scale.
• Build repeatable models and toolkits to support global teams in executing campaigns more efficiently and consistently.
• Lead a high-performing team of project managers responsible for cross-functional campaign delivery and strategic initiatives.
• Drive the Talent, Culture, and Ethics agenda across marketing, focusing on growing high-performing, inclusive teams built for agility and scale.
• Ensure robust governance and strong relationships with Internal Audit, Risk, Compliance, and Legal partners.
• Establish and monitor clear standards and accountability mechanisms for marketing operations and execution.
• Partner with Technology, Data, and Digital teams to coordinate AI and MarTech integration that enhances productivity and speed of execution.
• Act as a central point of oversight and strategy for all marketing tech investments, ensuring alignment, ROI, and reduced duplication.
• Champion the use of automation, workflows, and smart systems to simplify work processes and enable marketers to focus on high-impact activities.
• Bring a test-and-learn mindset to operational innovation, piloting tools and approaches that accelerate delivery.
• Lead end-to-end budget planning, tracking, and reporting, ensuring transparency, accountability, and strategic alignment.
• Collaborate with global partners to ensure optimal resource allocation and scalability across teams and regions.
• Identify cost efficiencies and productivity levers through better planning, tooling, and vendor management.

Requirements

• 10+ years of experience in marketing operations, project management, or strategic marketing roles within complex, global organisations, preferably in financial services.
• Proven leadership experience managing high-performing teams and senior stakeholders in a matrixed environment.
• Demonstrated success driving operational transformation and marketing acceleration through process redesign, tooling, and team enablement.
• Deep understanding of marketing governance, compliance (including ADA), and operational best practices.
• Strong analytical mindset and comfort with performance metrics, budget management, and strategic reporting.
• Experience with modern MarTech stacks, AI tools, workflow platforms, and collaborating with technology partners.
• Track record of championing talent development, inclusion, and a performance-driven culture across global teams.
• Skilled at navigating ambiguity, solving complex problems, and leading change.
• Excellent communication and storytelling skills; able to influence and align stakeholders at all levels.
• Natural connector with strong relationship-building skills and a collaborative mindset.

Nice to Have

• Experience in financial services industry.
• Familiarity with regulatory standards and compliance frameworks.
• Experience in global marketing operations and digital transformation initiatives.

Qualifications

• Educational background is not explicitly specified but implied to include significant professional experience in relevant fields.

Benefits & Perks

• Market competitive base salaries, with a yearly bonus potential.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness programs including up to $1,600 annually for personal wellbeing needs.
• Work/Life Resources supporting parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education benefits for traditional college enrollment and accredited certificate programs.
• Employee Stock Purchase Plan at 85% of the lower of two prices after one year of service.
• Eligibility for discretionary annual incentive programs based on performance.